Refund policy
Return & Exchange Policy
At our store, we want you to shop with confidence. This policy explains your rights and our process for returns, exchanges, and refunds, in line with Qatar's Consumer Protection Law (Law No. 8 of 2008, as amended) and the regulations of the Ministry of Commerce and Industry (MOCI).
Your Rights Under Qatar Law
If an item you receive is defective, damaged in transit, or does not match the description or images shown at checkout, you are entitled to one of the following, at your choice: a free repair, a replacement, or a full refund. This right applies to every purchase, whether made online or in person, and cannot be waived by any term of sale.
If a repair takes longer than 15 days, we will provide you with a similar product to use free of charge until your repair is complete.
Every product we sell is guaranteed to match its advertised specifications.
Our Change-of-Mind Return Window
Beyond the statutory protections above, we also accept change-of-mind returns within 7 days of delivery, provided the item is unused, in its original condition, and returned with all original packaging, accessories, and documentation.
How to Start a Return or Exchange
Contact us at admin@northstore.qa with your order number and, for defective or damaged items, a photo of the issue. We will confirm your return and let you know whether to ship the item back or arrange a pickup. Once we receive and inspect the item, we will process your refund, replacement, or repair.
Refunds
Refunds are issued to your original payment method where possible. For Cash on Delivery orders, refunds are made by bank transfer or store credit, as you prefer. Refunds are typically processed within 7 to 14 business days of us receiving the returned item.
Exchanges
Defective or non-conforming items can be exchanged for the same product or a different one of equal value. If the replacement costs more or less, we will charge or refund the difference.
Items Not Eligible for Change-of-Mind Return
Items returned without original packaging or accessories, items showing signs of use, misuse, or damage not present on delivery, and any item where a protective seal has been broken, where applicable, are not eligible for a change-of-mind return. These exclusions never apply to defective or non-conforming items, which remain covered by your statutory rights above.
Warranty and After-Sales Service
Our products carry the manufacturer's standard warranty against manufacturing defects. We honor all manufacturer warranty terms and will provide repair, spare parts, or support for the warranty period, as required by Qatar's Consumer Protection Law.
Contact Us
Email: admin@northstore.qa
If you are not satisfied with how we have resolved your case, you may also contact Qatar's Ministry of Commerce and Industry Consumer Protection and Competition Department on 16001.
This policy is provided for general information and does not constitute legal advice. We recommend having it reviewed by a Qatar-licensed legal advisor to confirm it fully reflects current regulations before relying on it.